Finally know what's happening on your switchboard
How many missed calls yesterday between noon and 2 p.m.? What's the average wait time on the support queue? MaxiPBX answers these questions with readable statistics, designed for managers — not engineers.
Activity Overview
A clear dashboard of your company's telephone activity, to spot trends and size your teams accordingly.
- Incoming, outgoing, and missed call volumes by period
- Distribution by day and by hour: identify your peak times
- Detailed call history, searchable and filterable
Queue Performance
Each queue delivers its metrics: you immediately see where callers wait too long — and where they hang up.
- Answer rate and abandonment rate by queue
- Average and maximum wait times
- Comparison between queues and between periods
Agent Activity
Monitor the availability and workload of your team members in queues, to balance teams and back up decisions with data.
- Calls handled by agent and average handling time
- Connection time and availability in queue
- View by team and by department
Scheduled Reports: CSV, HTML, or PDF, delivered directly by email
Stop going to fetch your figures — they come to you. MaxiPBX generates reports in CSV, HTML, or PDF formats and sends them automatically by email to your chosen recipients, on the schedule you define.
- CSV reports (for Excel and your tools), HTML (direct reading) or PDF (distribution)
- Automatic email delivery: every Monday morning the week's report, every 1st of the month the monthly summary…
- Flexible scheduling: daily, weekly, monthly, by department or by queue
- On-demand reports anytime, for any period you choose
Advanced Statistics: Direct SQL Access
When dashboards aren't enough, MaxiPBX doesn't lock you in: detailed call data is accessible directly in the SQL tables of your instance. Your analysts build exactly the metrics your business needs.
- Direct SQL table access: every call, every queue, every agent, at raw granularity
- Custom queries: cross-reference telephony with your own business data
- Feed your Business Intelligence tools (Power BI, Grafana, Metabase…)
- A depth of analysis that closed cloud standards don't offer
Multi-Company by Design
On a multi-company setup, each entity sees only its own figures — a baseline requirement for trust companies, groups, and resellers.
- Statistics strictly segregated by company
- Consolidated view for the group administrator or reseller
Frequently asked questions
Which telephone metrics should I prioritize?
Three numbers tell the story of your reception: the answer rate (share of calls answered), average wait time, and queue abandonment rate. MaxiPBX displays them by period and by queue — you immediately see where to act: add staff, adjust schedules, or manage overflow.
Can you identify missed calls and call customers back?
Yes: the call log lists each missed call with the number, time, and department involved. Your teams can systematically call back — in some sectors, this simple habit recovers significant business volume.
Are statistics visible by department or by team?
Yes. Each queue and each group delivers its own metrics, and on a multi-company setup, each entity sees only its figures. The support manager tracks their queue, management sees the whole picture.
How do you measure agent workload?
Activity by agent displays calls handled, average handling time, and time connected to the queue. Enough to balance schedules and back up discussions — without intrusive monitoring: we measure telephone activity, not the person.
Can statistics be used to size the reception team?
That's their best use: the distribution of calls by day and hour reveals your recurring peak times (Monday morning, lunch break…). You adapt staffing based on data, rather than guesswork.
Can you receive call reports automatically by email?
Yes: you define the content (queues, agents, periods), the format — CSV for Excel, HTML for direct reading, PDF for distribution — the recipients, and the frequency. The support team's weekly report arrives every Monday morning in the manager's inbox, the monthly summary in the director's: no one has to send anything.
Can you perform custom analyses beyond the dashboards?
Yes, and it's a strong differentiator for MaxiPBX: detailed data for every call is accessible directly in the SQL tables of your instance. Your analysts write their own queries, cross-reference telephony with your business data, and feed your Business Intelligence tools (Power BI, Grafana, Metabase…) — an openness level that closed cloud systems don't offer.
Your reception figures, without spreadsheet workarounds
Request a demo with your own scenarios: we set up a queue and show you the statistics in real-world conditions.