Welcome every call as it deserves
From the first 'press 1' to voicemail received by email, MaxiPBX routes every call exactly where it should go — according to your schedules, your teams and your priorities. Everything is configured in just a few clicks from the portal, without a service provider.
Voice menus and announcements (IVR)
Guide your callers from the first second with multi-level voice menus and professional announcements.
- Multi-level menus: 'press 1 for sales, 2 for support…'
- Custom announcements and welcome messages, by company and by department
- Different behavior according to schedules: day, night, weekend, public holidays
- Centralized announcement library, updated with a single click
Queues and agents
Never lose calls during peak hours: call queues distribute calls among your team members, with hold announcements and overflow options.
- Distribution strategies: broadcast ring, round-robin, least busy…
- Agents can log in and out with a gesture, from any device
- An agent in queue rings on ALL their devices: desk phone, mobile, computer
- Position announcements and custom hold music
- Overflow to another queue, voicemail or an external number
Routing based on your schedules
Your calls follow your reality: business hours, breaks, holidays and exceptions are configured once and applied automatically.
- Business hours by department, with Swiss public holidays
- Automatic forwarding outside business hours: voicemail, announcement or on-call number
- Call groups and cascading rings
- Identification prefix on incoming calls (e.g. 'SALES: ' before the caller's name)
Voicemail and call comfort
Each user has professional voicemail — accessible from the phone, the app or directly in their email inbox.
- Voicemail messages received by email with the audio file as an attachment
- Attended or direct call transfer, hold, call interception
- Custom hold music by company
- Keep your existing numbers (portability assured by MaxiConnect)
Multi-site: PBX ↔ PBX interconnection
Multiple sites, multiple entities, or a partner to reach internally? The 'PBX Interconnection' trunk connects your MaxiPBX to another PBX — a second MaxiPBX or a third-party SIP system — with a simple registration, no fixed IP or VPN required.
- Dynamic trunk based on registration: works even without a fixed IP address at one of the sites
- Internal calls between sites: dial the extension of the remote site, the call is automatically routed through the interconnection
- Number and extension ranges of the remote PBX declared once, routing in both directions
- Secure: disabled by default, strong authentication, optional IP address restriction
- Compatible with third-party SIP PBX systems (Asterisk, FreePBX…), integration guide provided
Frequently asked questions
What is an IVR (Interactive Voice Response) and do I need one?
The IVR is the voice menu that welcomes your callers: 'press 1 for sales, 2 for support'. As soon as multiple people or departments answer the phone, it routes calls to the right team without going through a receptionist — saving time for both the caller and your organization. In MaxiPBX, it's built in just a few clicks with your own announcements.
How does a call queue work?
When all your team members are busy, the caller waits with music or announcements instead of hearing a busy signal. MaxiPBX then distributes the call according to your chosen strategy (broadcast ring, round-robin, least busy agent) and can overflow to another team, voicemail or an external number if the wait is too long.
Can an agent answer queue calls from their mobile?
Yes — that's one of MaxiPBX's strengths: an agent logged into a queue rings on ALL their devices — desk phone, computer and mobile app. Perfect for remote work or mobile teams: the queue follows the agent, not their desk.
Can different departments have different schedules?
Absolutely. Each department can have its own business hours, public holidays and out-of-hours behavior: voicemail, announcement, or forwarding to an on-call number. Support can close at 6 PM while reception closes at 5 PM — each team has its own rules, applied automatically.
Are voicemail messages sent by email?
Yes, every voicemail message can be sent by email with the audio file as an attachment: your team members listen to them from their email, smartphone or desk phone, and nothing gets lost even while traveling.
Can you connect multiple sites or multiple PBX systems together?
Yes: the 'PBX Interconnection' trunk connects your MaxiPBX to another PBX — a second MaxiPBX or a third-party SIP system like Asterisk or FreePBX — with a simple registration, no fixed IP or VPN required. You declare the extension and number ranges of the remote site once, and your team members call the other site like an internal extension. Everything is secure (strong authentication, optional IP address restriction) and is configured entirely from the portal.
Your phone system deserves better than aging equipment
In one demo, we recreate your current phone reception in MaxiPBX — and show you what more you could do.